Carzytime FAQ — Answers to all your questions
In one place

No, all you need to register on carzytime is an active Bangladeshi mobile number. Email is optional — adding one just makes account recovery easier.

No. Under carzytime's policy, each person may only hold one account. Creating multiple accounts may result in both accounts being suspended and balances forfeited.

Absolutely not. carzytime is strictly for individuals aged 18 and above. Any account found to be underage during verification will be permanently closed. Parents are advised Responsible Gaming to read the guidelines.

Large withdrawals may require KYC verification. Go to Account Settings and upload a photo of your national ID. Verification is usually completed within 24–48 hours.

To close your account, Help Center Contact us via live chat. Before closing your account, make sure you've withdrawn your balance. If you want to close it due to a gambling problem, Self-Exclusion Use that option.

In the registration form, Enter your friend's code in the "Referral Code" field. It's optional, but if you do, both you and your friend will receive special rewards.

On the login page, Click "Forgot Password?", enter your mobile number, verify the OTP, and set a new password. The entire process takes just 2–3 minutes.

Wait 60 seconds first, then try "Resend." Make sure your SIM card is active and you have network coverage. If it still doesn't arrive, Help Center Let us know via live chat.

After 5 consecutive failed password attempts, your account will be temporarily locked. Wait 30 minutes and try again, or log in using OTP. For a permanent lock, Help Center Contact us.

Yes, you can be logged in on both mobile and desktop at the same time. However, logging in from an unrecognized device will require additional OTP verification. It's good practice to log out when you're done.

Go to Account Settings, select the "Security" option, and enable OTP verification. From then on, an SMS OTP will be sent whenever you log in from a new device.

Change your password immediately and Help Center Let us know. Our security team will review all active sessions on your account and secure it.

carzytime currently supports the following payment methods:

• bKash — Most popular, instant
• Nagad — Fast & Reliable
• Rocket — Dutch-Bangla Mobile Banking
• Bank Transfer — for large transactions

The minimum deposit on carzytime is ৳100 — set with Bangladeshi bettors in mind, so everyone can get started with a small amount.

Withdrawals are typically processed within 15 minutes to 2 hours. During peak periods, it may take up to 24 hours. Without KYC verification, larger withdrawals may take longer.

The minimum withdrawal is ৳500. For more details, Financial Transactions View page.

Wait 15 minutes first — it may be due to a network delay. If it still hasn't arrived, contact support with your bKash/Nagad transaction ID Help Center Get in touch. Issues are typically resolved within 24 hours.

carzytime does not charge any deposit fees. However, bKash or Nagad's own transaction charges may apply. For details, Financial Transactions You'll find it on the page.

Daily withdrawal limits vary by account tier. Verified KYC accounts have higher limits. For exact details, Financial Transactions Ask on the page or contact Support.

Your withdrawal may be held if: (1) KYC verification is incomplete, (2) bonus wagering requirements have not been met, or (3) there is suspicious activity on your account. If you run into an issue, Help Center Let us know.

At carzytime, you can bet on cricket (IPL, T20, ODI, Test), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, and 30+ other sports. Sports Events See everything on the page.

Live betting lets you place bets in real time while a match is in progress. Odds change every moment, making it incredibly exciting for those who can think on their feet. Log in and On sporting events Go there.

Odds are a numerical representation of the probability of winning. For example, if you place a BDT 100 bet at odds of 1.80 and win, you receive BDT 180 (a profit of BDT 80). Higher odds mean a bigger payout but a lower chance of winning. Learn more Betting Tips Read it on the page.

Once a bet is confirmed, it generally cannot be cancelled. In some cases, a cash-out option may be available before the match starts. If an event is cancelled, your bet amount will be refunded.

A parlay bet combines multiple events into a single wager. If all your selections are correct, you win a much larger payout. However, if even one selection is wrong, you lose the entire bet. The risk is higher, but so is the reward.

If a match is fully cancelled, your entire bet amount is refunded. If the match is abandoned after a certain number of overs have been completed, the outcome is determined according to carzytime's rules. Terms & Conditions on the page for full details.

The minimum bet at carzytime generally starts from BDT 10. This may vary depending on the event and market. Maximum bet limits also differ accordingly.

Registration after your first deposit, a welcome bonus will be automatically credited to your account. The bonus amount and terms are subject to the current offer.

Bonus funds cannot be withdrawn directly. You must first meet the wagering requirement — meaning you need to place bets totalling a specified multiple of the bonus amount. Once that condition is met, you can withdraw.

Cashback offers are available when you place a set amount of bets each week. Log in regularly and check the Promotions section to claim your offers.

When you refer a friend and they make their first deposit, you'll receive a referral bonus. The exact amount may vary depending on the current offer.

Most bonuses must be used within 30 days of being credited. Any unused bonus will expire after that period. The expiry date is stated with each bonus.

Claiming multiple welcome bonuses from the same device or IP address is not permitted. Family members using separate devices are generally fine, though carzytime's security team does review such cases.

On the Download page Visit and download the Android or iOS version. Also available on Google Play and the App Store. Install the app and enjoy easy betting right from your mobile.

The carzytime app runs on Android 8.0 (Oreo) and above, and iOS 12 and above. On older devices, you can access the website through your browser.

First, close the app and reopen it. If that doesn't work, uninstall the app and Latest Version Reinstall the app. Clear your cache. If the issue persists, Help Center Let us know.

Yes, you can log in to your account from multiple devices. However, logging in on a new device will require OTP verification.

Manage this from the app's Profile → Settings → Notifications. Alternatively, update carzytime's notification permissions directly from your phone's system settings.

Help Center Contact us via live chat and request self-exclusion. Options range from 7 days to permanent — choose whatever works for you. This is an act of courage, not weakness.

Set daily, weekly, or monthly deposit limits from your Account Settings. Lowering a limit takes effect immediately, but increasing one takes 24–48 hours. Learn more Responsible Gaming On the page.

Help Center Speak with our responsible gaming team. They will assess your situation and provide the right guidance and support. Read more Responsible Gaming On the page.

Enable parental controls on your device. Keep a strong password on your carzytime account and never leave your device unattended while logged in. If you have concerns, Help Center Let us know.

Help Center Go and reach us via live chat, email, or phone. Live chat gets you the fastest response — typically within 2–5 minutes.

Yes, carzytime's support team assists entirely in Bangla — a service built specifically with Bangladeshi users in mind.

Help Center Submit your complaint via live chat or email. Providing a detailed description along with supporting evidence (screenshots, transaction ID) helps us resolve it faster.

You'll receive an email response within 24 hours for general enquiries and within 12 hours for urgent matters. For anything time-sensitive, we recommend using live chat.

Help Center Ask us your question directly — our team will reply in Bangla. If your question comes up frequently, it may be added to our FAQ in the future.