From opening an account to payments, betting rules, and app issues — find answers to all your questions at the carzytime Help Center.
Choose a category and get instant answers
Everything you need for registration, login, password reset, KYC verification, and profile management.
18 GuidesAdd or withdraw money via bKash, Nagad, or Rocket, and get help with transaction issues and payment history.
24 GuidesHow to place bets, understanding odds, bet cancellation, live betting, and cash out rules.
20 GuidesAndroid APK installation, iOS setup, app crashes, notifications, and update issues.
15 GuidesWelcome bonuses, reload offers, referrals, free bet claims, and wagering requirements.
12 GuidesTwo-factor authentication, suspicious activity, account lock, and data protection.
10 GuidesQuestions about games not loading, dealer issues, table limits, and game rules.
13 GuidesInformation on self-exclusion, deposit limits, cooling-off periods, and support services.
8 Guides
Top questions and solutions people search for
The carzytime team is always here for you
All services are running normally
Fix payment issues step by step
Check your transaction ID in the SMS confirmation you received from bKash or Nagad and make a note of it.
Deposits are typically credited within 1–15 minutes. During peak banking hours, it may take up to 30 minutes.
Go to the carzytime wallet section and check whether there are any pending transactions.
Contact live chat with your transaction ID and amount for an instant resolution.
Deposits are never lost on their own. If money has been deducted but hasn't appeared in your balance, it's likely pending. Contact support and it will be resolved within 24 hours.
If you run into any trouble using carzytime, there's no need to worry — our Help Center and support team are always here for you. Among betting platforms in Bangladesh, carzytime is the only one that offers full support in Bangla. No need to type in English or use Google Translate.
The most common issue users report is payment-related. When funds sent via bKash or Nagad don't reflect in the account, it's usually due to a network delay. Waiting a few minutes typically resolves it — if not, contacting support gets it sorted quickly.
The second most common issue is login trouble. If you've forgotten your password, use the "Forgot Password" option on carzytime to reset it via an OTP sent to your registered mobile number. If you can't access that number, you can also verify via email.
A common issue for app users is APKs failing to install without enabling Unknown Sources. Our download page has a full step-by-step guide on this. If you're still stuck, send a screenshot in live chat and you'll get instant assistance.
Among betting-related questions, cash out comes up the most. Not all matches offer cash out — it's available only on select markets. If the cash out button appears on your bet slip, that bet supports the feature.
Our support team is available 7 days a week, 24 hours a day. However, phone support is unavailable between 11 PM and 7 AM — please use Live Chat or email during those hours. Live Chat responses are generally available within 3–5 minutes, even overnight.
Find quick answers here
No carzytime support agent will ever ask for your password or OTP. If anyone requests this, do not trust them — report it through the official channel immediately.
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